Terms of service

Who we are

Runavel is operated by Elixon LTD, registered in England and Wales under company number 11639021, at 51 Roundmead, Bedford, United Kingdom, MK41 9HY. You can reach us at support@runavel.com.

What Runavel is

Runavel is software for running a tattoo studio: appointments, client records, signed consent forms, deposits and payment records, artist profiles and a public page for the studio. It is a tool you use to run your business. It does not provide tattooing, medical, legal or accounting advice, and it does not decide anything on your behalf.

Accounts

Runavel is for businesses. You must be at least 18 and authorised to enter into this agreement for your studio. You are responsible for what happens under your account, including what the people you invite to it do. Keep your credentials to yourself; turn on two-factor authentication if more than one person can reach the account.

We may suspend an account that is being used to break the law, to harm someone, or in a way that puts other studios' data at risk. Where we can, we will tell you first and give you a chance to put it right.

Subscriptions and payment

Runavel is a paid product. There is no free tier: you choose a plan, pay for it, and then use the application. Payment is handled by Stripe - we never see or store your card details.

Plans are billed monthly in advance. A subscription renews automatically until you cancel it. If we offer you a trial, its length is shown before you start it, it covers the back office only, and your studio's public page is not published until the first payment succeeds.

We may change prices. If we do, we will tell you before the change applies to your subscription, and you can cancel rather than accept it. A price change never applies to a period you have already paid for.

Cancelling, and what happens if payment stops

You can cancel at any time from within the application. Cancellation takes effect at the end of the period you have paid for - you keep full access until then, and we do not refund a part-used month unless the law requires it.

If a payment fails we do not shut you out on the same day. You keep full access for a grace period while the payment is retried. After that, an account that has paid before becomes restricted rather than closed: everything stays visible, appointments already in the diary can still be completed, and your studio's public page stays up - but nothing new can be created until the account is paid up. We do not take a studio's website down in front of its own clients over a billing state those clients have nothing to do with.

Plan limits

Plans include allowances - how many artists, locations and how much photo storage. Reaching a limit stops you adding more of that thing until you move up a plan; it never deletes anything you already have, and it never blocks taking a booking. Your diary is how your studio earns; it is not a lever we pull.

Your data, and your clients' data

The client records, consent forms and photographs you put into Runavel remain yours. In data-protection terms your studio is the controller of that information and we are a processor acting on your instructions. We do not sell it, and we do not use it to train anything.

You are responsible for having a lawful basis to collect what you enter - in particular consent forms, which may include health information - and for telling your clients how you use it. Our privacy policy explains what we do with it on your behalf.

You can export or delete your data from within the application. Some records - signed consents and payment records - are kept even after an erasure request, because we are required to retain them; the privacy policy sets out for how long.

Acceptable use

Do not use Runavel to:

• break the law, or help someone else break it
• store data you have no right to hold
• attack, probe or overload the service, or try to reach another studio's data
• resell access, or run it as a service for studios that are not yours
• upload material you do not have the rights to publish

Availability

We work to keep Runavel available and we monitor it, but we do not promise a particular level of uptime. Maintenance, provider outages and faults happen. If the service is unavailable for a prolonged period, contact us and we will discuss it with you honestly.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, we are not liable for lost profits, lost business or indirect loss, and our total liability in any twelve-month period is limited to the amount you paid us in that period. Runavel is a tool for running your studio; the decisions you make with it, and the obligations you owe your own clients, remain yours.

Ending the agreement

You may stop using Runavel at any time by cancelling. We may end the agreement if you seriously or repeatedly break these terms, or if we stop offering the service - in which case we will give you reasonable notice and time to export your data.

Changes to these terms

We may update these terms. The date at the top always shows when they last changed. If a change materially affects you we will tell you before it takes effect, and continuing to use Runavel after that means you accept it.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.